Last updated: 11 August 2026
At Zenviqo, we want you to be satisfied with your purchase. If you are not completely happy with an item, you may be able to return it in accordance with the terms below and any applicable consumer rights.
1. Return Period
You may request a return within 14 days of receiving your order.
To be eligible for a return, please contact us within this period and provide your order number and details of the item you wish to return.
2. Return Conditions
To be eligible for a return, items should:
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Be unused and unworn
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Be in their original condition
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Be free from damage, stains, or signs of use
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Have any original tags or labels attached where applicable
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Be returned with the original packaging where reasonably possible
We reserve the right to refuse a return where an item has been used, damaged, or altered after delivery, except where applicable law provides otherwise.
3. Faulty, Damaged, or Incorrect Items
If you receive an item that is faulty, damaged, or different from what you ordered, please contact us as soon as possible.
Please provide:
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Your order number
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A description of the issue
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Clear photographs of the item where appropriate
We will review the issue and, where appropriate, offer a replacement, repair, refund, or other appropriate resolution in accordance with applicable consumer law.
4. Change of Mind
If you change your mind about a purchase, you may request a return within the applicable return period, provided the item meets our return conditions.
Return shipping arrangements and costs may depend on the reason for the return and applicable consumer rights.
5. Non-Returnable Items
Certain products may not be eligible for return where permitted by law, including items that have been personalised, customised, or made specifically to a customer's requirements.
This does not affect your statutory rights where an item is faulty, damaged, incorrectly supplied, or otherwise covered by applicable consumer protection law.
6. How to Request a Return
To request a return, contact us at:
Email: miantalhazia2003@gmail.com
Please include your order number, the item you wish to return, and the reason for your return.
We will provide further instructions regarding the return process.
Please do not send items back without contacting us first, as this may delay the processing of your return.
7. Refunds
Once we receive and inspect your returned item, we will determine whether it qualifies for a refund.
If approved, the refund will normally be issued to the original payment method.
The time it takes for the refund to appear in your account may depend on your bank or payment provider.
8. Partial Refunds
Where permitted by applicable law, a refund may be reduced if an item has been handled beyond what is reasonably necessary to inspect its nature, characteristics, and functionality and its value has consequently been diminished.
9. Shipping Costs
Where applicable, original shipping costs and return shipping costs will be handled in accordance with the reason for the return and applicable consumer protection laws.
If an item is faulty, damaged, or incorrectly supplied, please contact us before returning it so that we can provide the appropriate instructions.
10. Exchanges
If you would like to exchange an item for a different size or product, please contact us at miantalhazia2003@gmail.com.
Exchanges are subject to product availability and the applicable return conditions.
11. Late or Missing Refunds
If you have been notified that your refund has been processed but have not received it, first check your bank or payment provider account.
If you still cannot locate the refund, please contact your payment provider. You may also contact us at miantalhazia2003@gmail.com for assistance.
12. Statutory Consumer Rights
This policy does not limit or remove any rights you may have under applicable consumer protection laws.
Where applicable, you may have additional rights relating to faulty, misdescribed, or otherwise defective goods.
13. Contact Us
For questions about returns, refunds, or exchanges, please contact us.
Zenviqo Ltd
Email: miantalhazia2003@gmail.com
Website: zenviqo.store
Business Address:
UNIT 32A 382 BIRMINGHAM ROAD
BROMSGROVE
UNITED KINGDOM
B61 0DD